How much time and money are you putting into collecting patient balances?

Phoenix Physician Services works with healthcare businesses nationwide and one of the issues we see on a daily bases is the rising cost of collecting patient payments. According to the professional associations; in house hourly employee time, paper, postage, printing and general overhead costs can cost you $15.00 per patient statement.  Many times 3 or 4 ($15.00 x 4 + $60.00) statements go out before the balance is paid or the account goes to an outside collection agency. Many times the cost of sending out statements and follow-up is more than the actual balance on the patients account.

The longer an account ages and goes unpaid, the more difficult it becomes to collect the balance. Not to mention there is not a single aspect of account receivable management that is easy. You need to stay on top of tons of accounts, remain upbeat when patients are avoiding your calls, dealing with angry patients is certainly not pleasant, listening to every excuse you could imagine, and sending countless collection and follow-up letters that has to be worded just right.

Phoenix Physician Services has several solutions that we have helped implement into healthcare businesses that are tired of chasing their accounts receivables. Phoenix Physician Services believes that the process of collecting your hard earned money begins BEFORE your patient shows up at your office or place of business. Our process will guarantee that the patient’s financial responsibility for the services provided will be paid for either at the time of the visit or the day the Explanation of Benefits (EOB) is posted to the patients account. Our team will customize services to meet your business needs. Give PPS a call today to see which one of our solutions will fit your healthcare business the best. Ask for Kimberly 602-685-9500 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .